1. Personal Information We Collect
Effective Date: August 15, 2026
When you interact with our online store, we collect specific categories of information necessary to complete your order, verify transactions, and improve user experience:
A. Information You Directly Provide:
Customer Identity Data: Full name, age/birthdate (for age verification), business name.
Contact Information: Shipping address, billing address, email address, phone number.
Order Details: Products purchased, transaction history, custom requests, and communication preferences.
Customer Support Records: Messages, emails, or direct chats sent to our team regarding inquiries or order updates.
B. Information Collected Automatically:
Device & Technical Data: IP address, browser type and version, device identifier, time zone setting, operating system, and network provider.
Usage Data: Pages viewed, search terms entered on our site, time spent per page, referral URLs, and interactions with store links.
2. How We Use Your Personal Information
We utilize your personal information strictly for legitimate commercial and transactional purposes:
Order Processing & Fulfillment: Processing payments, generating shipping labels, arranging international customs clearance documentation, and sending transaction receipts and shipping updates.
Customer Support: Responding to inquiries, troubleshooting shipping delays, and resolving warranty or return claims.
Fraud Prevention & Security: Screening orders for potential risk, unauthorized transactions, chargebacks, or fraudulent account activities.
Site Optimization: Analyzing store traffic patterns to improve website performance, menu navigation, product layout, and marketing campaigns.
Direct Marketing (Opt-In Only): Sending promotional updates, new product releases, or discount offers via email. You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email.
3. Payment Processing & Data Security
Encrypted Gateway Transactions: We do not store, view, or hold credit card numbers, debit card details, or banking credentials on our local servers. All payments are processed directly through secure, SSL-encrypted third-party payment processors (such as Stripe, PayPal, or regional card gateways).
Data Safeguards: We implement commercial-grade technical and organizational security measures—including firewalls, data encryption protocols, and restricted administrative access—to protect your personal information against unauthorized access, loss, or disclosure.
4. Third-Party Data Sharing
We do not sell, rent, trade, or lease your personal information to third-party marketing companies. We only share necessary personal data with essential service providers who enable us to operate our store and deliver your orders:
International Shipping Carriers: Courier partners (e.g., DHL, FedEx, national post services) who receive your name, delivery address, and phone number to fulfill physical transit.
Customs Authorities: Government agencies and customs brokers who require invoice data, buyer details, and item declarations for legal export and import clearance.
E-Commerce & Analytics Partners: Platform hosts (Odoo), site analytics providers (Google Analytics), and automated email platforms operating under strict data protection compliance.
5. Cookies & Tracking Technologies
Our website utilizes cookies and similar tracking files to enhance site functionality, maintain active shopping cart contents, and gather analytical performance data.
Session Cookies: Temporary cookies that expire once you close your web browser.
Persistent Cookies: Cookies that remain on your device to remember your site preferences or cart items during future visits.
Managing Cookies: You can adjust your web browser settings to reject cookies or warn you when cookies are being sent. Please note that disabling cookies may affect certain store functionalities (such as checkout cart retention).
6. International Data Transfers
By accessing our website and placing an order, you acknowledge that your personal information will be transferred, processed, and stored on servers located outside your home country (including servers in Pakistan and international cloud data centers managed by our platform hosts). Data protection laws in these regions may differ from those in your jurisdiction, but we take all necessary steps to ensure your data remains protected under this policy.
7. Your Privacy Rights
Depending on your geographic location (e.g., European Economic Area under GDPR or specific US state laws), you may hold rights regarding your personal data, including:
Right to Access: The right to request copies of the personal data we hold about you.
Right to Rectification: The right to request that we correct inaccurate or incomplete personal information.
Right to Erasure ("Right to Be Forgotten"): The right to request that we delete your personal data from our operational databases, provided the data is no longer required for legal, tax, or fraud-prevention purposes.
To exercise any of these rights, contact our Data Privacy officer at privacy@mitknives.com.
8. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Updated policies will be posted immediately to this page with an updated "Effective Date."